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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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TARA Ray

November 19, 2024

5  out of  5
rating by TARA Ray
"Andy is very knowledgeable and super nice."
We responded:
"Hey Tara. Thanks so much for this compliment & looking forward to assisting your boss that you personally recommended as well "
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Michael Ussery

November 8, 2024

5  out of  5
rating by Michael Ussery
"Aly and Andy are great people to work with at State Farm. They listen to your needs and help with the best insurance solution you may need for your family. I highly recommend them."
We responded:
"Hey Mike. Thanks so much for the compliments. We get our kindness from you my man & as always, I greatly appreciate your business. I'm glad Ally has been able to assist you. "
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Pamela Awbrey

October 8, 2024

5  out of  5
rating by Pamela Awbrey
"My insurance company provided the help l needed financially in keeping my car 🚗 insurance. Thank you! Pamela Awbrey"
We responded:
"Hey Ms. Awbrey. Thanks so much for your kind words. Please let myself, Julie, or Alyssa know however else we can assist moving forward. Have an awesome Labor Day weekend and be safe out there! "
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Shelley Hann

September 21, 2024

5  out of  5
rating by Shelley Hann
"My experience with Andy was awesome because he has a very awesome customer care personality and very patient with my husband and myself."
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Luis Fonseca

August 29, 2024

5  out of  5
rating by Luis Fonseca
"Andy is a great agent, we were on the phone for over an hour discussing different plans available. Very patient and informative person."
We responded:
"Sorry for the delay Luis. This means a lot to me and it is my pleasure assisting people with their needs and making sure they are properly protected. Please do not hesitate to send other folks that are as awesome as you our way so we can provide them the same service as I have provided for you. Have a great rest of your Tuesday evening!"
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Cyndi Banks

August 16, 2024

5  out of  5
rating by Cyndi Banks
"I’ve been with State for a long long time. I started out with Bill Thompson in Fayetteville,Ga until he retired . Never had any issues nor had to file a claim. Once he retired I moved on to Andy Arnold in Fayetteville, Ga. Andy and his team are the best. Ally hands down is awsome!! I can always count on her to answer any questions about my policy. She keeps us updated on new things State Farm has to offer. Always checking on us. It really makes us happy to know Andy and Ally are there for us. Ally is a good Neighbor and we know State Farn is there for the Banks Family."
We responded:
"Hey Cyndi. Thanks so much for your kind words. Please let myself or Ally know if there is anything else we can do to assist. "
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Traci Pollock

August 14, 2024

5  out of  5
rating by Traci Pollock
"I have had the pleasure of dealing with Alyssa. Not only was she a sweetheart, but she was also very funny and a conversationalist. I would definitely recommend coming to her with any kind of insurance questions, makes sure you understand what kind of coverages you are getting, and thoroughly goes through every policy. It was a pleasure working with her."
We responded:
"Hey Traci. Thanks so much for mentioning this and hearing this makes me even more happier that I made an excellent hire! "
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Reginald Cates (Enki)

June 20, 2024

1  out of  5
rating by Reginald Cates (Enki)
"Just look at his responses, this is all you need to know to not do business with this rude, u professional jerk liar. Make sure you look at and read all the picks. Don't do business with these con artists. Their drive safe beacon dings me for the hard right turn onto my street no matter what the speed is... And even worse, our insurance went up $150 a month with zero warning, notification, or reason. Explain to me how within a year, with no tickets, no accidents and no warnings does it go up??? Absolutely crooked and horrible company. I should have known after they WERE CAUGHT INFLUENCING JUDGES THAT THEY WERE A GARBAGE COMPANY WITH IMMORAL EMPLOYEES WILLING TO STOOP TO ALL TIME LOWS TO DRAG EVERY PENNY OUT OF YOU THEY CAN. ANDY IS A PATHETIC LIAR WHO IS NOT TO BE TRUSTED!!! And they're not lies you jerk... All you gotta do is look at your other 1 star reviews and see I'm telling the truth"
We responded:
"Hey Reginald. I would take this down as well as the negative Facebook review because all of this are lies. Let's start by reiterating what I told you back on March 11th and how I have zero say in controlling insurance premiums so me being greedy is false. I honestly wish I could because if I had this power, I would reduce everyone's premiums to keep their business for their entire lifetimes since that would be the wise move. As far as being unprofessional, I have done nothing but offered solutions to you. About this drive safe and save beacon discount, which as I have stated numerous times, it is strictly a discount. However, at this time in March, you texted how you decided to delete the app so the discount was removed which is one of the factors of your May renewal increase. If you recall, I did text to point you in the direction with their phone number to report the issue inside your app on your phone about this hard turning situation near your address and you said you would get back with me with what they say and how to solve it for other customers and never did. Did you even attempt to dive into this with them with your beacon? I would assume not since I never heard back anything until now. Besides deleting the discount off your KIA, we also discussed the state wide increase across every auto insurance company in America. We also discussed that having a KIA Forte doesn't help the situation as well because if you look at your renewal paperwork, the liability and comprehensive rating groups have increased for this type of vehicle. This means that Forte's have been in more of those types of claims so this increases the risk of anyone with that type of vehicle no matter who, what age, or what their driving habits are. I take super offense for your rude and unprofessional comment since myself and my team work hard for our customers and we always offer solutions like coverage changes and you didn't want to do that. I know even recommended for you to apply for the Rewards Card so you could earn back 5% off all your insurance premiums moving forward when making your payments and you declined that as well. You mentioned back in March as well how you were going to shop around and I did tell you to send me the quote/policy if you found something cheaper since I would be shocked and never heard from you since then. If you took this as rude, I apologize but it sounds like you didn't find anything any cheaper with the same coverages. All in all, since it seems that I am not unfortunately not fulfilling your insurance needs, please let me know other State Farm Agency that you would prefer to be with and I will transfer your KIA policy to them immediately."
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Jai

March 12, 2024

5  out of  5
rating by Jai
"We received the best customer service ever from Mr. Tray Childree. He provided us with wonderful information and great offers for our automotive, renters, motorcycle, and health insurance. Prior to this, we were with Allstate and never going back. Thank you, Mr. Childree for helping us out. It is very much appreciated."
We responded:
"I am so glad Tray was able to assist and definitely send anyone as awesome as you to him so he can help them out like he has done for you. Thanks for trusting us with your insurance needs. "
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jasbir lonial

January 15, 2024

1  out of  5
rating by jasbir lonial
"Sure, go with Andy Arnold. Poor guy seems to desperately need every penny. Edit in response to agent's reply below: ("Good afternoon Jasbir. Your online account must be hacked since Imy records show you passed away on 7/17/2023 so no way this post is you. I am starting to think this is Jasbir's daughter, Bhninder Kaur, so I would change your cell phone plan as well to show your name and not his. Sorry you're upset that you kept paying for insurance on his vehicle after his passing when you should have notified us at that time to take care of what needed to be done instead of waiting until Dec 2023 to do so. Not one Underwriting department for any insurance company would backdate to refund the money since you were paying for coverage and we would have honored the claim if something were to happen.") Of course this is his daughter. I continue to wait for the requested copy of his insurance policy, and therefore any evidence of your claim that I had "4-6 weeks" to inform you of the passing. I would also like to see proof that State Farm would have honored a claim on a liability-only policy when I was the only person who had access to the vehicle apart from my father and I was unlicensed until December 2023. Edit in response to Agent Andy Arnold's response ("In response to your last post, I did email you the sample declarations page as well as told you what page the verbiage was on about the 4-6 week comment. State Farm ALWAYS finds way to pay their customers so again, if you would have hit someone, we would have paid out with a check made out to Jasbir Lonial and whoever is the executor of his estate would be able to cash it. I would make sure everything is current on your end though, whether cell phone plans, lease agreements, etc. I do have to get back to work and help my customers. Have a good rest of your week and check your email for the document I emailed after I called underwriting about this.") I have received no such email. Would you care to send it again?"
We responded:
"Good afternoon Jasbir. Your online account must be hacked since my records show you passed away on 7/17/2023 so no way this post is you. I am starting to think this is Jasbir's daughter, Bhninder Kaur, so I would change your cell phone plan as well to show your name and not his. Sorry you're upset that you kept paying for insurance on his vehicle after his passing when you should have notified us at that time to take care of what needed to be done instead of waiting until Dec 2023 to do so. Not one Underwriting department for any insurance company would backdate to refund the money since you were paying for coverage and we would have honored the claim if something were to happen. In response to your last post, I did email you the sample declarations page as well as told you what page the verbiage was on about the 4-6 week comment. State Farm ALWAYS finds way to pay their customers so again, if you would have hit someone, we would have paid out with a check made out to Jasbir Lonial and whoever is the executor of his estate would be able to cash it. I would make sure everything is current on your end though, whether cell phone plans, lease agreements, etc. I do have to get back to work and help my customers. Have a good rest of your week and check your email for the document I emailed after I called underwriting about this. Correction....I sent up the request to have them mail another copy since that was all I could do as well as texted you what page the clause was under. I also texted verbatim what it said. My apologies for thinking I emailed it out. "
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Hannah Todd

November 17, 2023

5  out of  5
rating by Hannah Todd
"Andy helped us get away from a policy that was lacking essential coverage and costing us an arm and a leg. Now we feel safe and listened to with our new policy, a big thanks to Andy."
We responded:
"Hey Hannah. I am glad I was able to help you and Stephen out and looking forward to meeting you officially down the line. You two are awesome and I greatly appreciate this compliment. "
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Summer Galindo

November 7, 2023

5  out of  5
rating by Summer Galindo
"Awesome service!"
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Betzaida Fisic

September 5, 2023

5  out of  5
rating by Betzaida Fisic
"The Best insurance agent I ever had is Andy, he went far and beyond explined and answer all my question, very patience, compassionate and understanding, very polite. He took his time to explain things I didn't understand before. He makes this transition easy, it shouldn't have to be hard. We went over to match my budget and what was best for me, he truly show he cares and wanted to offer me the best option, within my budget. He reflects what companies should be about their clients. Very efficient, very respectful, very professional. I'm so happy to be part of this car insurance after feeling abandoned from my previous insurance, and after being a loyal client for decades. I can say I'm truly grateful and hope we can build an amazing relationship with this new Company. Again thank you so much Andy for your help and kindness when I need it, I truly appreciated. Have a blessed day. Betzaida Fisic"
We responded:
"Good afternoon Betzaida. I just got in from vacation and noticed this review and you were actually speaking with Nick but everyone does get us mixed up. I guess we sound the same but I am glad Nick took good care of you and we appreciate your business. Please send any other awesome people like yourself over so we can provide the same service as Nick has for you. Have an awesome weekend and thanks again for the kind words. "
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Jamad Evans

August 18, 2023

5  out of  5
rating by Jamad Evans
"Best insurance agent I’ve ever come across. No matter the time or day he gets the job done"
We responded:
"Thanks for much for your kind words. I just love protecting customers and taking care of their needs. Have an awesome Friday Jamad and thanks again"
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Robert Beach

July 26, 2023

5  out of  5
rating by Robert Beach
"Great group of people to work with. Nick did awesome job explaining my policies."
We responded:
"Hey Mr. Beach. This is Andy and this is awesome to hear and makes my day that I not only selected the right group of people but also that they took time and explained coverages and how they protect you and your assets. Please let Nick, Julie, or myself know however else we can further assist and thanks again "
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Grant Fraker

July 14, 2023

5  out of  5
rating by Grant Fraker
"Just got a policy with Andy quick and easy on the phone! Andy explained everything and saved us serious $$$ over our previous insurer."
We responded:
"Hey Grant. I appreciate your kind words and was glad to give you 4 times the coverage for half the price. Please let any and everyone know that is as awesome as you to give me a call to see what I can do for them. Thanks so much and hope you had an awesome weekend."
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Julie Pearce

June 14, 2023

5  out of  5
rating by Julie Pearce
"This agency is the best State Farm Agency I have ever had and I’ve been with State Farm 30+ years!"
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Davie Coln

May 16, 2023

5  out of  5
rating by Davie Coln
"Andy will get you the coverage you need and explain why the other companies claim to cover so much, for so little, when in reality they are not. I would definitely recommend anyone that is considering changing insurance companies to five him a call. Consultation and knowledge is free, but the insurance however, is not. You get what you pay for, so make sure every penny counts for you."
We responded:
"Hey Davie. Thanks so much for this and as always, it is my pleasure doing business with you. Please send anyone else that is as awesome as you. "
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Divine Shakur

March 23, 2023

5  out of  5
rating by Divine Shakur
"Andy Arnold, IS THE BEST!!! He idiot proof our session in order to make purchasing auto insurance simple. He used compassion and understanding as he fought to find the best rate - that fell within my budget. Andy of STATE FARM is absolutely the best insurance agent for your future needs! Thanks Andy."
We responded:
"It was awesome speaking with you and glad you are officially a part of our Andy Arnold State Farm family. Congratulations on your new JEEP! "
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Evans Edwards

March 22, 2023

5  out of  5
rating by Evans Edwards
"Andy was amazing. He covered all my question thoroughly and also educated me on my policy. Thanks again"
We responded:
"Thank you so much Mr. Edwards & glad I was able to assist you & provide 4 times the coverages for less. Please send awesome people like yourself over so they can have the same experience you have as well as learn more about how their plan protects them and their assets. "
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Babacar sarr

March 13, 2023

5  out of  5
rating by Babacar sarr
"Great Service!! Explains everything well and easy to understand"
We responded:
"Hey Babacar. It was awesome speaking with you and glad I was able to assist. Please send awesome people like yourself to me and I will provide them the same service as I have given you today. Thanks so much and welcome to the Andy Arnold State Farm Family! "
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Robyn Ullman

January 18, 2023

5  out of  5
rating by Robyn Ullman
"Andy was super helpful and saved me about 30%"
We responded:
"This makes my day Robyn. I also appreciate you relaying some other family members as well and was glad I was able to save them tons of money!"
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Amanda Darling

July 13, 2022

5  out of  5
rating by Amanda Darling
"Very appreciative of the help that I am getting with Andy and Denise here at State Farm. Their customer service is 10/10."
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The small tom gamming player

December 23, 2021

5  out of  5
rating by The small tom gamming player
"Couldn't ask for more. Mr Andy is very friendly without compromising professionalism. He worked on my auto insurance even at late night. If you are looking for someone who is patient and will explain the details of the insurance, definitely, you have to look for this awesome person. He offers recommendations and explains the pros and cons. Looking forward to insure my upcoming home and cars to this awesome guy. High five man! Cheers!"
We responded:
"Marco. Thanks so much for the shout out and compliment. This made my day and I was glad to make yours and save you money with the proper protection. Just let me know when you get the Passat so we can apply Multi car Discount to your auto and get your premium even lower, which again, your premium was the lowest I have ever seen in my 10 year career. I was not kidding when I mentioned how I have never seen rates this low at State Farm with all of our reductions. Have a Merry Christmas and stay safe out there!"
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Chris Banks

December 12, 2021

5  out of  5
rating by Chris Banks
"Great Customer Service"
We responded:
"Chris. Thanks so much for this. I am shocked I did not see this until now but thanks so much again. Please let us know if you need any further assistance as well as letting any other awesome family and friends know about us like yourself. Have a Merry Christmas!"